Frequently Asked Questions

1. What services do you offer?

We specialize in custom embroidery and DTF (Direct-to-Film) heat pressing for various apparel items like sweatshirts, hats, backpacks, and more. We also provide personalized products, including monograms, logos, and unique designs for events or special occasions.

2. Can I bring my own items for embroidery?

Yes! We offer a Bring Your Own Item (BYOI) service, allowing you to bring your own clothing or accessories for customization. Visit our [BYOI process page](insert link) for full details on how it works.

3. What types of items can be embroidered?

We can embroider a wide range of items, including t-shirts, hoodies, jackets, hats, tote bags, and more. If you're unsure if your item is suitable for embroidery, feel free to contact us, and we’ll guide you.

4. How do I place an order?

You can place an order by filling out our contact form on the [Contact Us page](insert link), sending us an email, or messaging us on social media. We’ll discuss your design ideas and provide a quote based on the complexity of the design and your chosen item.

5. What’s the turnaround time for custom orders?

Our standard turnaround time is typically 7-10 business days. However, it can vary depending on the complexity of the design and the number of items in your order. We’ll provide you with an estimated delivery date when you place your order.

6. Do you offer rush services?

Yes, rush services are available for an additional fee. Please let us know if you have a tight deadline, and we’ll do our best to accommodate your request.

7. What if my item is damaged during the embroidery process?

While we take great care with every item, embroidery is a mechanical process, and there is a small risk of damage. For items you provide, Done Wright Embroidery is not liable for replacing or repairing them. We recommend choosing high-quality materials for the best results.

8. Do you offer shipping?

Yes, we offer shipping within the U.S. Shipping fees vary depending on the size and weight of your order. You can also choose local pickup if you’re in the Philadelphia area.

9. Can you create custom designs from scratch?

Absolutely! We love collaborating with our clients to bring their ideas to life. Whether you have a specific vision or need some creative input, we’ll work with you to create a custom design that fits your style and needs.

10. Do you offer bulk or corporate orders?

Yes, we do! If you're looking to create custom products for your business, team, or special event, reach out to us for bulk order pricing and details.